Penn Medicine selects Aramark for comprehensive contract covering food and additional services across its system.

Aramark has announced a significant partnership with the University of Pennsylvania Health System, which includes seven hospitals across the region. The contract, revealed on Wednesday, has been described as the second-largest in Aramark’s history and the largest within the United States, according to Marc Bruno, the company’s Chief Operating Officer for the U.S.

While specific financial terms of the agreement have not been disclosed, it is expected to commence in early 2024. This partnership encompasses a wide range of services, including patient and retail food services, environmental services, and patient transportation. Additionally, it will feature a dedicated call center to support operations across the extensive nonprofit health system, which extends from Lancaster County to central New Jersey.

Michele Volpe, COO of the University of Pennsylvania Health System, emphasized the importance of these services in shaping the daily experience of patients and their families. The collaboration with Aramark is viewed as a vital step in enhancing the operational efficiency and overall experience within the healthcare system. Volpe stated that as they look to reimagine their operations, having a partner like Aramark will facilitate a more unified and coordinated approach.

As a leading provider of food and facilities management services, Aramark is recognized among the largest entities in its sector. This venture marks a notable step in their continued collaboration with health systems in the Philadelphia area. Previous partnerships include contracts with other prominent health organizations, such as Main Line Health and Children’s Hospital of Philadelphia, demonstrating the company’s extensive footprint in the region’s healthcare services.

Although Aramark will replace some existing vendors at various locations within the health system, the specifics of these changes have not been publicly identified. The strategic partnership is expected to not only enhance service delivery but also strengthen the overall operational framework of the University of Pennsylvania Health System, further solidifying its position as a leading health institution.

This collaboration signals a trend toward integrating food service and other supportive services within healthcare environments, aiming to improve both patient satisfaction and operational effectiveness. As healthcare systems continue to evolve, partnerships like this play a critical role in addressing the multifaceted needs of patients and their families, aligning with broader industry goals of enhanced care and service delivery.

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